Customer Protection on ЮMoney

You made an order in an online store, paid out of ЮMoney purse, but it did not come at all or did not come at all.
How do I get money back?

For all tangible goods, paid from a purse on Yandex, the "Buyer Protection" automatically operates.
This means that if you brought something from the store not for what you paid for, or did not bring anything at all, Yandex will return the money.
We write to the support team for seven days, and they will help you.